Frequently Asked Questions

What is the minimum age for check-in?
Minimum age for Check-in is 18 years old with a photo identification required.

Does the hotel provide free Internet access?
Complimentary Wi-Fi access is available around the hotel.

What are the check-in, check-out timings?
Check-in time: After 2.00pm (Local time)
Check-out time: By 12.00 noon (Local time)

Is early check-in or late check-out available?
Early check-in and late check-out is subject to availability upon arrival, however, if you would like to guarantee an early check-in it is required that you make a pre-block reservation one day prior to arrival.
Late check out timings.
Till 1800hrs: An additional charge of half day rate base on the Best Flexible Rate of the check-out date.
After 1800hrs: An additional charge of full date rate base on the Best Flexible Rate of the check-out date

Can I park my vehicle at the hotel?
In-house guests enjoy complimentary parking at our hotel. Complimentary tickets are available upon request at our Concierge. Tickets are issued based on the number of nights stayed per booking.

Is your hotel wheelchair friendly?
For guests encountering mobility issues, the Hotel provides wheelchair-friendly guest lifts alongside our Lobby with handicap-accessible washrooms.

Are senior discounts available?
Senior discounts are not available.

Do you provide shuttle service from the airport?
Unfortunately, airport shuttle service is unavailable. Should you wish for us to arrange for a private airport limousine transfer, please indicate this requirement during reservation process and charges will apply.

Where is the nearest train station?
The nearest train station is Tanjong Pagar station.

Does the hotel have laundry services?
The hotel offers laundry, dry cleaning and pressing services. To submit articles for laundry service, please complete the laundry form in the wardrobe and place your laundry in the bag provided. Please contact Housekeeping and a team member will be there to collect it shortly.

Can I smoke within the hotel premises?
We are a non-smoking hotel. There is a S$500 cleaning fee if you smoke in any of our guests' rooms. Guests are advised to smoke at the designated smoking area outside of the hote

Are government taxes and service changes included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate. The current prevailing tax is 8% and service charges 10%.

Can i upgrade to a higher room category?
Yes you can, however upgrading to a higher room category is subject to availability and rates may vary.

Can I add an extra bed? Is there any additional charge?
Yes, you can, for selected room types and additional charges will apply.

Can I request for a baby cot? Is there any additional charge?
Baby cots are provided on a complimentary basis upon request and subject to availability.

What is the maximum number of occupants per room?
The total number of occupants in a room varies based on room type. Please view individual room type for maximum number of occupants per room.

Are the toilets in the room floor pedestal style or wall hung?
Toilets in the rooms are wall hung.

Are the toilets designed to be accessible for individuals with disabilities?
Yes, our toilets are designed to be disabled-friendly.

Can interconnecting rooms be guaranteed upon making a booking?
Connecting rooms are available but are subject to availability only upon arrival.

Would it be possible for guests who reserve a room without breakfast included to enjoy breakfast at by paying an additional fee?
Guests are able to opt for daily breakfast upon arrival at the front desk with an additional charge of S$25++ per adult per night. 

What are the timings for room service?
Room service is available daily from 7am to 930pm, last order at 9pm.

What is the rate for daily breakfast?
If you have booked a rate without breakfast, you can still enjoy our breakfast for SGD 25++ per person.

How do I modify or cancel my reservation?
Please click here to modify your reservation. 

Do I need to pre-pay for my reservation? If so, how do I do it?
For certain packages and promotions, a prepayment may be required during the booking process. Please proceed to input your payment details upon creation of the booking.

What are your payment types?
The Hotel accepts VISA, MasterCard, AMEX and China UnionPay for payment of room reservations. Payment at Hotel can be made by cash as well.

Does the hotel offer dining options?
Amara Singapore has a total of nine restaurants and bars, ranging from innovative Japanese Omakase to trendy bars, to Thai dishes fit for royalty.

Click here for more information about our available restaurants.
Click here for more information about our latest dining promotions.

Is my personal information safe with you?
Yes, your personal information is safe with us, to read more, please visit our Privacy Policy

Will my membership expire?
No, membership does not expire.

How can I update my personal details?
To update your personal details, you need to login into your account and go to Profile

How can I view my upcoming or past reservations?
Login into your account and go to Reservations

How do i login into my account?
To login, use your email address and password.

Can I call or email the hotel and make a reservation using my membership account?
No, in order to get access to member rates and offers, you will need to make a reservation exclusively through amarahotels.com

How do I view the members-only deals and offers?
You can view the exclusive rates via:

• Our amarahotels.com website
• Our Members emails featuring special deals

If you have more questions on the Amara membership programme, please email us at emarketing@amarahotels.com