Frequently Asked Questions

What is the minimum age for check-in?
Minimum age for Check-in is 18 years old with a photo identification required.

Does the hotel provide free Internet access?
Complimentary Wi-Fi access is available around the hotel.

What are the check-in, check-out timings?
Check-in time: After 3:00 PM (Local time)
Check-out time: By 12:00 Noon (Local time)

Is early check-in or late check-out available?
Early check-in and late check-out is subject to availability upon arrival, however, if you would like to guarantee an early check-in it is required that you make a pre-block reservation one day prior to arrival.
Late check out timings.
Till 1800hrs: An additional charge of half day rate base on the Best Flexible Rate of the check-out date.
After 1800hrs: An additional charge of full date rate base on the Best Flexible Rate of the check-out date

Can I park my vehicle at the hotel?
In-house guests enjoy complimentary parking at the basement carpark shared by Amara Singapore and 100am Mall. Complimentary tickets are available upon request at our Concierge. Tickets are issued based on the number of nights stayed per booking.

Is EV charging available?
Electric Vehicle charging points are available in the carpark, subject to availability.

Is your hotel wheelchair friendly?
For guests encountering mobility issues, the Hotel provides wheelchair-friendly guest lifts alongside our Lobby with handicap-accessible washrooms.

Are accessibility pick-up or drop-off points available?
Accessible pick-up and drop-off points are available at the main entrance of Amara Singapore.

Are pets allowed?
Pets are not permitted within the hotel premises.

Is outside food delivery allowed?
Food delivery to the hotel is allowed. Please remember to indicate your name and room number when placing your order.

Are senior discounts available?
Senior discounts are not available.

Do you provide shuttle service from the airport?
Unfortunately, airport shuttle service is unavailable. Should you wish for us to arrange for a private airport limousine transfer, please indicate this requirement during reservation process and charges will apply.

Where is the nearest train station?
The nearest train station is Tanjong Pagar station.

Are taxis available late at night?
Taxis are available late at night, although waiting times may be longer depending on demand. If you require any assistance, our Reception team will be pleased to assist you.

Does the hotel have laundry services?
The hotel offers laundry, dry cleaning and pressing services. To submit articles for laundry service, please complete the laundry form in the wardrobe and place your laundry in the bag provided. Please contact Housekeeping and a team member will be there to collect it shortly.

Is luggage storage available before check-in or after check-out?
Yes, luggage storage is available before check-in and after check-out. Please approach our Reception or Front Desk to store your luggage.

Is reception available 24/7?
Yes, our Reception is available 24/7 to assist you throughout your stay.

Is multilingual support available?
Our team is always pleased to assist you. As we welcome guests from around the world, we will do our best to assist in your preferred language, though support may not be available in every language.

Can guests request medical assistance?
Guests requiring medical assistance may contact the Front Desk or Reception by dialling from their room or by approaching any of our team members directly.

What are the emergency contacts in Singapore?
Police Emergency: 999
Fire & Ambulance Emergency: 995

Can I smoke within the hotel premises?
We are a non-smoking hotel. There is a S$500 cleaning fee if you smoke in any of our guests' rooms. Guests are advised to smoke at the designated smoking area outside of the hotel.

Are government taxes and service changes included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate. The current prevailing tax is 9% and service charges 10%.

Can I upgrade to a higher room category?
Yes you can, however upgrading to a higher room category is subject to availability and rates may vary.

Where can I find the hotel's sustainability policy? 
We are committed to minimising our environmental impact and operate responsibly. Click here to find out more.

Can I add an extra bed? Is there any additional charge?
Yes, you can, for selected room types and additional charges will apply.

Can I request for a baby cot? Is there any additional charge?
Baby cots are provided on a complimentary basis upon request and subject to availability.

What is the maximum number of occupants per room?
The total number of occupants in a room varies based on room type. Please view individual room type for maximum number of occupants per room.

Are the toilets in the room floor pedestal style or wall hung?
Toilets in the rooms are wall hung.

Are the toilets designed to be accessible for individuals with disabilities?
Yes, our toilets are designed to be disabled-friendly.

Are there accessible rooms available?
Yes, accessible rooms are available, subject to availability. Please indicate your requirement at the time of booking.

Can interconnecting rooms be guaranteed upon making a booking?
Connecting rooms are available but are subject to availability only upon arrival.

Are adjoining rooms available?
Adjoining rooms are available but subject to availability upon check-in.

Are high floor rooms available upon request?
High-floor rooms are subject to availability at the point of check-in and are dependent on room type booked.

Would it be possible for guests who reserve a room without breakfast included to enjoy breakfast at by paying an additional fee?
Guests are able to opt for daily breakfast upon arrival at the front desk with an additional charge of S$25++ per adult per night. 

What are the timings for room service?
Room service is available daily from 7:00 AM to 9:30 PM, last order at 9:00 PM.

What is the rate for daily breakfast?
If you have booked a rate without breakfast, you can still enjoy our breakfast for S$25++ per person.

How do I modify or cancel my reservation?
Please click here to modify your reservation. 

Do I need to pre-pay for my reservation? If so, how do I do it?
For certain packages and promotions, a prepayment may be required during the booking process. Please proceed to input your payment details upon creation of the booking.

What are your payment types?
The Hotel accepts VISA, MasterCard, AMEX and China UnionPay for payment of room reservations. Payment at Hotel can be made by cash as well.

Does the hotel offer dining options?
Amara Singapore has a total of nine restaurants and bars, ranging from innovative Japanese Omakase to trendy bars, to Thai dishes fit for royalty.

Click here for more information about our available restaurants.
Click here for more information about our latest dining promotions.

Are halal options available?
Our food and beverage outlets are not halal-certified. For events requiring halal catering, please contact our Sales team for assistance.

What are the breakfast hours?
Our breakfast hours are from 6:00am to 10:30am on Mondays to Fridays, and from 6:00am to 11:00am on Saturdays, Sundays, and Public Holidays.

Are vegetarian options available?
Vegetarian options are available at most of our dining outlets. Kindly refer to the individual outlet menus for a selection of vegetarian-friendly dishes.

Are children allowed in all restaurants?
Children are welcome at most of our dining outlets, with the exception of Jigger & Pony, where guests must be aged 18 and above.

Is Amara Singapore a participating hotel under the Amara Members Programme?
The Amara Members programme will be replaced by the I Prefer Hotel Rewards programme at Amara Singapore, effective from 26 March 2025.

What is I Prefer Hotel Rewards? How can I become a member?
I Prefer Hotel Rewards is a global loyalty programme by Preferred Hotels & Resorts that allows members to earn points and enjoy exclusive benefits when booking stays at over 600 participating hotels worldwide. Learn more at iprefer.com.

Will I still be able to enjoy exclusive members' rates at Amara Singapore after 26 March 2025?
Amara members’ rates will no longer be available at Amara Singapore. However, you can still enjoy these exclusive rates at Amara Sanctuary Sentosa, Amara Bangkok, and Amara Shanghai.

Can I transfer my existing Amara Members Programme membership to I Prefer Hotel Rewards?
Membership and benefits under the Amara Members Programme cannot be transferred to the I Prefer Hotel Rewards programme. However, guests can sign up for I Prefer Hotel Rewards at iprefer.com to begin earning rewards for stays at Amara Singapore. 

Will the other Amara Hotels participate in I Prefer Hotel Rewards?
Currently, only Amara Singapore is part of the I Prefer Hotel Rewards program. Amara Sanctuary Sentosa, Amara Bangkok, and Amara Shanghai continue to participate in the Amara Members Program.

I have an existing booking at Amara Singapore but I am not able find it under my Amara Member account dashboard. 
For amendments or cancellations to bookings made prior to 26 March 2025, kindly contact the hotel directly via email at reservation.sg@amarahotels.com or by phone at +65 6879 2621/6879 2638.