Exterior view of Amara Hotel Singapore

Frequently Asked Questions

ABOUT THE HOTEL

What is the minimum age for check-in?
Minimum age for Check-in is 18 years old with a photo identification is required.

 

Does the hotel provide free Internet access?
Complimentary Wi-Fi access is available around the hotel.

 

What are the check-in, check-out timings?
Check-in time: After 2.00pm (Local time)
Check-out time: By 12.00 noon (Local time)

 

Is early check-in or late check-out available?
Yes, upon request and subject to availability. Charges may apply.

 

Can I add an extra bed? Is there any additional charge?
Yes, you can, for selected room types and additional charges will apply.

 

Can I request for a baby cot? Is there any additional charge?
Baby cots are provided on a complimentary basis upon request and subject to availability.

 

What are the timings for room service?
Room service is available daily from 7am to 10pm, last order at 9.30pm

 

Is there a swimming pool in the hotel?
Yes, the hotel has an outdoor swimming pool located at level 6. Guests may access the pool
directly with their key card from 7am to 7pm, daily.

Children under 12 years old must be accompanied by an adult. The use of pool facilities is at
your own risk.

COVID-19 Disclaimer: Please note that safety measures such as safe distancing, time limit and
capacity restrictions may apply in adherence to the latest government requirements on COVID-
19 prevention.

 

Is there a fitness room in your hotel?
Yes, the fitness centre is located at level 6 and is open daily from 7am to 7pm. Guests are
required to book a slot with our Concierge at the hotel lobby.

COVID-19 Disclaimer: Please note that safety measures such as safe distancing, time limit and
capacity restrictions may apply in adherence to the latest government requirements on COVID-
19 prevention.

 

Can I park my vehicle at the hotel?
In-house guests enjoy complimentary parking at our hotel. Complimentary tickets are available
upon request at our Concierge. Tickets are issued based on number of nights stayed per
booking.
 

 

Is your hotel wheelchair friendly?

For guests encountering mobility issues, the Hotel provides wheelchair-friendly guest lifts
alongside our Lobby with handicap-accessible washrooms.

 

Are there computer and printing facilities in the hotel?
For basic printing requests, the team will be delighted to assist. Charges may apply for
advanced printing services.

 

Does the hotel have laundry services?

The hotel offers laundry, dry cleaning and pressing services. To submit articles for laundry
service, please complete the laundry form in the wardrobe and place your laundry in the bag
provided. Please contact Housekeeping and a team member will be there to collect it shortly.

 

Can I smoke within the hotel premises?
We are a non-smoking hotel. There is a S$500 cleaning fee if you smoke in any of our guests'
rooms.

 

Can I leave my luggage before check-in or after check-out?
The hotel offers luggage storage for guests staying with us. Our Concierge Team will assist you
upon arrival.

 

Can I have a party in the room?
The hotel enforces a No Party Policy to ensure maximum comfort for all our in-house guests.
Any person found to be creating excessive noise and disturbance, having a party or exceeding
the maximum allowable occupancy of the room will be asked to leave the hotel without refund. 

 

Are government taxes and service change included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated.
All "From" rates are indicative of lowest available rate and rates may fluctuate.

 

HEALTH AND SAFETY MEASURES

What are the health and safety measures being taken by Amara Singapore?
Please be assured that the safety and security of our guests and employees remain our utmost
priority. As we adapt to this new normal, our hotels have stepped up and taken all necessary precautionary measures in accordance with the guidelines provided by the World Health Organization and public health authorities. As a SG Clean certified hotel, we constantly review our cleanliness and hygiene protocol to ensure that we are well above global standards. Read
more here.

 

What is SG Clean?
Launched on 16 February 2020 by the National Environment Agency (NEA), the SG Clean
campaign seeks to rally stakeholders and members of the public to do their part, by adopting
good personal habits and social responsibility, to raise standards of cleanliness and public
hygiene in Singapore and safeguard public health.

It is envisioned that the SG Clean campaign will instil a national “keep clean culture”, where
keeping Singapore clean is an integral part of our lives. Learn more.

 

DIRECTIONS TO HOTEL AND NEARBY ATTRACTIONS
Do you provide shuttle service from the airport?
Unfortunately, airport shuttle service is unavailable. Should you wish for us to arrange for a
private airport limousine transfer, please indicate this requirement during reservation process
and charges will apply.

 

Where is the nearest train station?
The nearest train station is Tanjong Pagar station.

 

What are the nearby tourist attractions?
There is lots to do near the resort! Check out some of our recommendations here.


HOTEL RESERVATIONS - MODIFY / ADD / CANCEL
How do I modify or cancel my reservation?
Please click here to modify your reservation.

 

Do I need to pre-pay for my reservation? If so, how do I do it?
For certain packages and promotions, a prepayment may be required during the booking
process. Please proceed to input your payment details upon creation of the booking.

 

What are your payment types?
The Hotel accepts VISA, MasterCard, AMEX and China UnionPay for payment of room
reservations. Payment at Hotel can be made by cash as well.

 

As the Covid-19 situation to evolve around the world, is there any update on the
cancellation policies?

We are fully committed to enabling guests with increased flexibility during this period. Enjoy
maximum flexibility in changing or cancelling any stay booked directly with us, up to 72
hours prior arrival.

ROOMS AMENITIES AND ADD-ONS

What is the maximum number of occupants per room?
The total number of occupants in a room varies based on room type. Please view individual
room type for maximum number of occupants per room.
  

FOOD AND BEVERAGE
What time is breakfast served?
Breakfast is served from 7am to 10.30am.

 

How many restaurants and bars are there at Amara Singapore and what are they?
Amara Singapore has a total of nine restaurants and bars. For more information visit the Dining section of our website

 

MEETINGS & EVENTS
How many meeting spaces do you have?
The resort has 4 event venues. Please refer here for more information.

 

What is the maximum capacity for your meeting spaces?
Please refer here for more information.

 

Does the hotel have catering services?
Yes, we do. Please refer to our packages here.